FAQ

How will my order be delivered and how much will it cost?

Delivery is normally within one or two days and free within the UK.  Scottish Highlands and Islands as well as Northern and Southern Ireland may take a little longer as we use an economy service to enable free delivery. If express delivery is required, please contact us to discuss options.

What is your Returns Policy ?

We are committed to customer satisfaction. If your item is not a bespoke product then you can returns the product complete, unused and in the original packaging.  If your item is a bespoke item (printed with information specified by you) then we can only accept returns for faulty or damaged goods.  Returned bespoke items will be re-printed and not refunded. 

What if my goods arrive damaged or with defects ?

We take special care to pack our products for protection against any damage during the shipping process. We ask you to thoroughly check your purchases for any damages and or defects upon delivery. Should your purchase have any damages or defects upon delivery we will replace all the defective items.

What if I live outside the UK ?

International orders are most welcome. Please email or call us and we will be happy to take your order.